OUR PRIVACY POLICY

1. RouteHire (“We”, “Us”, and “Company”) hereby affirms its commitment to the protection and respect of your privacy. This policy, in conjunction with our terms and conditions and any other pertinent documents, delineates the framework within which any personal data collected from you, or provided by you, shall be processed.

We strongly encourage you to review the following information in detail to comprehend our positions and practices concerning your personal data and the manner in which it will be managed. By accessing our website or utilizing our application, you thereby acknowledge and consent to the practices detailed within this policy. For the purposes of the General Data Protection Regulation, the entity designated as the data controller is RouteHire.co.uk, a brand operated by the company registered in the United Kingdom with license number 15871859.

2. Information we collect from you

This includes any personal information you provide by completing forms on our website or app (collectively referred to as “our sites”) or through correspondence with us via phone, email, or other means. Such information may encompass:

• Your name
• Address
• Email address
• Phone number
• Financial and credit card information
• Personal description and photograph
• Content published on your social media accounts

This data is collected when you engage in activities such as searching for a product or service, participating in social media functions on our sites, entering competitions, promotions, or surveys, and reporting issues with our sites.     

3. Information We Collect Automatically

With respect to each visit to our sites, we will automatically gather the following information:

• Technical Information: This includes the Internet Protocol (IP) address used to connect your computer or mobile device to the internet, as well as your login information.

• • By providing this information, you consent to our collection and processing of your personal data as outlined in this policy.

• Visit Details: This includes the full Uniform Resource Locators (URLs) of the pages you visit, your clickstream patterns to, through, and from our site (including the date and time of each visit), the partners you viewed or searched for, any download errors encountered, and any phone number used to contact our customer service.
• Geolocation Data: If you are a trade professional registered with us or a customer, we will also collect information regarding your location.
• This data collection is essential for enhancing user experience, troubleshooting issues, and improving our services.

4. Information We Receive from Other Sources

• We may collect information about you from other sources, particularly if you utilize any of the other websites we operate or the additional services we provide. In such instances, we will inform you at the time of data collection if we intend to share that data internally and combine it with information collected on this site or within the app. We will also specify the purposes for which we will share and combine your data.We collaborate closely with third parties, which may include business partners, subcontractors in technical, payment, and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies. When we receive information about you from these third parties, we will notify you of the source and the intended purposes for using that information.This practice ensures transparency and allows you to understand how your data may be utilized across our services.

5. Purposes for Which We Will Use Your Personal Data

• We have outlined below the various ways in which we intend to use your personal data, along with the legal bases we rely on for such processing. It is important to note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.
• If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis that allows us to do so. We are committed to processing your personal data in a lawful, fair, and transparent manner, in accordance with applicable data protection regulations.

• Change of Purpose

We will only use your personal data for the purposes for which we originally collected it, unless we reasonably determine that we need to use it for another reason that is compatible with the original purpose. If you would like an explanation as to how the processing for the new purpose is compatible with the original purpose, please feel free to contact us.If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis that permits us to do so.Please be aware that we may process your personal data without your knowledge or consent, in compliance with the aforementioned rules, where this is required or permitted by law.

• Cookies

Our website utilizes cookies to distinguish you from other users. This functionality helps us provide you with a positive experience while browsing our website and allows us to enhance our site’s performance. Cookies enable us to collect data regarding your interactions with our services, which we can use to improve our offerings.For more information on how we use cookies and how you can manage your cookie preferences, please refer to our Cookie Policy.

6. Uses Made of the Information

• Fulfill Contractual Obligations: Carry out our obligations arising from any contracts entered into between you and us, providing you with the information, products, and services you request.
• Promote Similar Goods and Services: Provide you with information about other goods and services we offer that are similar to those you have already purchased or inquired about.
• Marketing Communications: Provide you, or permit selected third parties to provide you, with information about goods or services we believe may interest you. If you are an existing customer or trade professional, we will only contact you by electronic means (e-mail, SMS, or WhatsApp) regarding similar goods and services to those previously sold or negotiated. For new customers or trade professionals, we will contact you electronically only if you have consented to this. If you prefer not to have your data used in this way or shared with third parties for marketing, please indicate your preference on the data collection form.
• Service Notifications: Notify you about changes to our services.
• Content Presentation: Ensure that content from our sites is presented in the most effective manner for you and your device.

• Site Administration: Administer our sites and for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes.
• Site Improvement: Improve our sites to ensure that content is presented effectively for you and your device.
• Interactive Features: Allow you to participate in interactive features of our service when you choose to do so.
• Security Measures: Enhance the safety and security of our sites.
• Advertising Effectiveness: Measure or understand the effectiveness of advertising we serve to you and others, delivering relevant advertising.
• Recommendations: Make suggestions and recommendations to you and other users about goods or services that may interest you.

7. Disclosure of Your Information

You agree that we have the right to share your personal information with:

• Selected Third Parties

• Business Partners and Suppliers: We may share your data with business partners, suppliers, and subcontractors for the performance of any contract we enter into with them or you.
• Advertisers and Advertising Networks: Your data may be shared with advertisers and advertising networks that require the information to select and serve relevant advertisements to you and others.
• Analytics and Search Engine Providers: We may disclose your information to analytics and search engine providers that assist us in improving and optimizing our site.
• Circumstances for Disclosure
• Business Transactions: In the event that we sell or buy any business or assets, we will disclose your personal data to the prospective seller or buyer of such business or assets.
• Acquisition of Assets: If RouteHire or substantially all of its assets are acquired by a third party, personal data held about our customers and trade professionals will be one of the transferred assets.
• Legal Obligations: If we are under a duty to disclose or share your personal data to comply with any legal obligation, enforce or apply our terms of service and other agreements, or protect the rights, property, or safety of RouteHire, our customers, trade professionals, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

This approach ensures that we can operate effectively while also protecting your personal information in accordance with applicable laws and regulations. If you have any questions about our data-sharing practices, please feel free to reach out to us.

8. Where We Store Your Personal Data

All information you provide to us is securely stored on our servers. Any payment transactions are encrypted using SSL technology, ensuring that your sensitive information is protected during transmission. If you have chosen a password to access certain parts of our site, you are responsible for keeping this password confidential and should not share it with anyone. While we strive to protect your personal data, please note that the transmission of information via the Internet is not completely secure. Although we will do our best to safeguard your data, we cannot guarantee its security during transmission; any transmission is at your own risk. Once we receive your information, we implement strict procedures and security features to prevent unauthorized access.

9. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider several factors:

• The amount, nature, and sensitivity of the personal data.
• The potential risk of harm from unauthorized use or disclosure of your personal data.
• The purposes for which we process your personal data and whether those purposes can be achieved through other means.
• Applicable legal requirements.

This careful approach to data retention ensures that we comply with legal obligations while also protecting your personal information. If you have any questions about our data storage and retention practices, please feel free to reach out to us.

10. Your Legal Rights

Under certain circumstances, you have rights under data protection laws regarding your personal data. If you wish to exercise any of these rights, please contact us.

No Fee Usually Required

You typically will not have to pay a fee to access your personal data or to exercise any of your other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. In such cases, we may also refuse to comply with your request.

What We May Need From You

To help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights), we may need to request specific information from you. This is a security measure to ensure that personal data is not disclosed to anyone who does not have the right to receive it. We may also contact you for further information related to your request to expedite our response.

• Summary of Your Rights. You have several rights under data protection

laws, including:

• Right of Access: You have the right to request access to your personal data and obtain a copy of it.
• Right to Rectification: You can request correction of any inaccurate or incomplete personal data.
• Right to Erasure: You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to Restrict Processing: You can request the restriction of processing your personal data under certain conditions.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You can object to the processing of your personal data in certain circumstances, including for direct marketing purposes.

If you have any questions about your rights or how to exercise them, please feel free to reach out to us. We are here to help!

11. Time Limit to Respond

We strive to respond to all legitimate requests within one month. However, if your request is particularly complex or if you have made multiple requests, it may take us longer than one month to respond. In such cases, we will notify you and keep you updated on the progress of your request.

12. Changes to Our Privacy Policy

Any changes we make to our privacy policy in the future will be posted on this page. Where appropriate, we will also notify you by e-mail about significant changes. We encourage you to check back frequently to see any updates or changes to our privacy policy.

13. Contact

We welcome any questions, comments, and requests regarding this privacy policy. Please address them to:

Email: info@RouteHire.co.uk. You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues, at www.ico.org.uk. However, we would appreciate the opportunity to address your concerns before you approach the ICO, so please contact us first. Your feedback and inquiries are important to us, and we are here to assist you!